Jobs at Mint Julep Experiences Louisville

The Role:
Experience Coordinator (Sales, Events, Logistics) to work with leisure travelers, corporations, hotels and our venue partners and reporting to the Director Of Sales. The responsibilities include creating one of a kind, memorable experiences in Kentucky and along the KY Bourbon Trail while working collaboratively with our partners. The role requires the ability to think strategically and proactively on behalf of both the client and the partners.

The Experience Coordinators is primarily responsible for:
● Maintaining and building strong working relationships with our guests
● Building single day and multi day itineraries with the guest and our partners
● Having a passion for guest services, bourbon and Kentucky tourism

The individual must possess a service-forward, detail-oriented and positive attitude towards clients and colleagues. In addition, the Senior Account Executive should demonstrate an appreciation for the staples of Kentucky Tourism: Bourbon and Horses.

About Us:
At Mint Julep Experiences: We are creating a positive culture built on service, communications and innovation, empowered by our team of passionate tourism professionals.

We do it all, y’all.

Founded in 2008 by owners Sean and Lisa Higgins, our goal has always been to share our love for Louisville and Kentucky. From fully customized outings to crafted public experiences, Mint Julep Experiences is Kentucky’s premier destination management company for the Kentucky Bourbon Trail®, legendary horse farms, historic landmarks and the Commonwealth’s rich culinary scene. Our team opened Mint Julep Experiences Nashville for Tennessee Whiskey Trail tours in 2018. Our sister company Bourbon City Cruisers launched in 2019 with tuk tuk tours of downtown Louisville.

As one of Condé Nast Traveler’s “Best Guided Drinking Tours in America,” our one-of-a-kind, family-owned tour company offers transportation and event planning services for hassle-free ventures for any size group including corporate outings and V.I.P. excursions. Based in Louisville, Mint Julep Tours’ team of bourbon experts, veteran tour guides and city concierges do it all to help you explore the living history of Kentucky in comfort and style.

Whether you’re traveling with us through Bourbon Country, historic Louisville, or visiting a horse farm, your experience will be inspired by our commitment to sharing Kentucky traditions. We have a love and passion for Kentucky that we are excited to share with you as our guest! Our team has proven that we continually exceed expectations by offering quality itineraries packed with interesting history, fun facts, and picturesque locations resulting in truly memorable experiences.

About You:
You have to be FUN, and have a relationship with FUN. You are personable, organized, flexible, eager and smart. You demonstrate a deep understanding of the Bourbon Industry and are able to think creatively with the guests. You are detail oriented and can focus on the smallest details relating to itineraries, reservations and special touches. You are the person that thrives being busy and organized even when thrown a wrench at the last minute when a hammer is what you needed. You like to work with clients to plan and strategize. You like growing relationships by helping people achieve their bucket list adventures. You’re willing to do what it takes to achieve a five star review and rating from our guests. When your friends describe you, they use phrases like, “always on top of things.”

Job Requirements:
In order for the Experience Coordinator to be successful and considered for increased compensation and career advancement, they must either meet or exceed MJE’s expectations by successfully executing the following job requirements:
● A working knowledge of the Bourbon/Whiskey industry and the Kentucky Bourbon Trail(TM) .
● Be self motivated and results oriented with a keen eye on details
● Work collaboratively with the current Experience Coordinators and Sales Support and Operations team.
● Effectively communicate with management, guests and partners
● Manage the guest experience from to start to finish
● Manage detailed itineraries and guest expectations
● If you screw up, and we all do, own it and ask for help
● Provide superior level of service to Mint Juleps
● Anticipate issues – be proactive NOT reactive
● Surprise and delight clients with superior level of service, creative, and strategic thinking and ideas
● Have a detailed understanding of our CRM system and Google platforms
● Continuously work to upgrade knowledge and skills through available reading and online opportunities, along with courses and seminars supported by our company.

Competitive salary and commission structure, health/dental/vision benefits, 401k plan.

How To Apply:

Applicants must submit the following materials to be considered. Please submit these through the contact form below or via email to info@mintjuleptours.com

• Cover Letter
• Resume

Who We Are Looking For:

Do you have previous experience or have wanted to dive into the hospitality industry as a professional tour guide? Celebrate, share, and educate your guests through passionate storytelling. We are looking for a reliable, personable, caring person to join our growing teams in Louisville.

You have to be FUN, and have a relationship with FUN. You are personable, organized, flexible, eager and smart. You demonstrate a deep understanding of the Bourbon Industry and are able to think creatively with the guests while out on a tour.

As we continue to grow, we have the need for Tour Guides and Drivers. We are seeking personal, friendly, outgoing and reliable people to escort our guests and visitors around Bourbon Country, Horse Country and the city of Louisville. Our continued success is due largely to our passionate, hard working professional tour guides who impress our guests daily.

How To Apply:

Applicants must submit the following materials to be considered. Please submit these through the contact form below or via email to jobs@mintjuleptours.com

• Resume